FAQs

Ethics

All our products are 100 % natural and our skincare is also organic. We make our products in small batches to reduce the need for extra harmful preservatives, and our skincare contains No fillers, binders, Artificial Color, or Scents. All of our products are cruelty-free, no paraben, no GMO, no petrochemical derivatives, no alcohol, no synthetic preservatives, no pesticides.     

Consistency and variation

We purposefully created a thick, deeply hydrating face cream and body lotion. For a lighter application emulsify a small amount of cream or lotion in your hand with a few drops of water or for extra deep hydration apply a thicker layer. You may also find on occasion droplets of water in the cream, this is also natural and normal. Think of it as a droplet of pure hydration for your skin.   

Due to the nature of handmade products you may find a slight variation in the consistency of our creams and lotions. Every batch is made using the same recipe and the same ingredients, the subtle variations just happen and are a natural part of the experience.          

Shelf life

Due to all our skincare being free of any and all synthetic preservatives we recommend keeping our skincare products away from extremely high temperatures. We recommend using the face cream for up to 3 months after opening and our body cream for up to 6 months. The difference in time is due to the body cream being dispensed by a pump rather than self-application. There is Nothing harmful that will happen after these time windows, the oils will just naturally start to lose their potency. 

Adding fragrance

We would be happy to add essential oil or a blend of essential oils to your order of any of our skin care products. Please send us an email at Qsoulcare@gmail.com. We consciously keep our skin care fragrance-free.  

Wholesale

We love to have our products available in independent stores, farm shops, and events, please send us an email to Qsoulcare@gmail.com for more information.

Shipping   

 Please allow 3-5 working days for your order to be processed and dispatched.  Orders within the USA will be shipped, first class. International orders will be shipped with standard airmail. This is not a tracked service due to the high additional cost. If you wish for your items to be shipped tracked please send us a message to adjust your shipping costs.

Within the USA orders usually arrive within 1 -2 weeks and International 1-3 weeks. Sometimes delays can happen due to customs processing times.

We cannot be held responsible for any lost packages and obtain proof of postage for every order we send out but will support you and work together in any way we can to help track down any lost parcels.

Returns/Refunds

Due to hygiene reasons, we are unable to offer any returns for any of our products. If for any reason you are unhappy with your order please get in contact so we can resolve the matter as quickly as possible for you.

Stockist

For stockist inquiries and to request our wholesale price list, please send an email to Qsoulcare@gmail.com with a little information about your business. We look forward to hearing from you!